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RETURNS & REFUNDS

WHAT IS YOUR RETURN POLICY?

Returns are offered on limited collections, we currently do not offer exchanges.

We do not provide Returns on all collections, currently Returns are only offered on limited categories as listed below;

For Pret-A-Porter/Sweatshirts, Caps and T-shirts collections: BIEN SUR! PRET A PORTER does not offer returns on sweatshirts, caps or tshirts ordered on this site BIEN-SUR-PRETAPORTER.COM. As specified here an order placed for any item(s) in this category begins fulfillment once we receive your order payment confirmation. This type of product is also known as print on demand. Due to POD ‘made on order’ all orders placed in this category are final sale which means they are non-returnable, non-refundable. Sweatshirts, Caps and T Shirts are from industry standard supply and sizing is clearly detailed on each product page. Sizing, quality and care instructions are detailed each product page as well as on the garment itself. Sizing is based on industry standards of S,M, L, sizing is provided in inches and centimetres in the sizing link, more can be found under Sizing>Product Measurements > Measure yourself.  View Returns & Refunds for more.

For all Pret-A-Porter/Pillow Clutch Bags & Hand-Held Bags: BIEN SUR! PRET A PORTERPRET A PORTER ARTISTIC PROJECTS currently does offer returns on items ordered from the ‘pillow clutch bag/hand-held bags’ category. We cannot provide free returns at present. If a client wishes to return an item ordered from this category, except as otherwise provided herein, any and all costs associated with your Return from this category, shall be borne solely by the Buyer also termed as the customer/client. The client may know more on how to do this at the order processing stage or at the product description detail when placing their order. How to return your item is also provided in the order delivery box. We encourage our clients to ensure they are aware of the returns process for all Pillow Clutch Bags & Hand-Held Bags prior to placing any orders.  Any sizing information is specified on the individual product page. View Returns & Refunds for more.

For Pret-A-Porter/Objects-TranscriptMugs: BIEN SUR! PRET A PORTER does not offer returns on items/collections ordered from this category – objects-transcriptmugs. As specified here an order placed for any item(s) in this category begins fulfillment once we receive your order payment confirmation. This type of product is also known as print on demand. Due to POD ‘made on order’ all orders placed in this category are final sale which means they are non-returnable, non-refundable. Any sizing information is specified on the individual product page. View Returns & Refunds for more.

Our client care is dedicated to ensuring your orders reach you on time and as promised.

For any questions on the Returns section please contact us via email on: customer.care@bien-sur-pretaporter.com we aim to respond within 24-48 hours.

Collections are designed in London and fulfilled through our partner network. All Pillow Clutch bags and Hand-held bags are made in London.

FURTHER PRODUCT/COLLECTIONS INFORMATION:

(1) Size of transcript-mugs are clearly specified at the time you place your order under size.

(2) Pret A Porter/Blazer T’s, Sweatshirts and caps sizing chart and full measurements are available on respective product page sections.

(3) Pillow Clutch Bag or Hand-held bags size dimensions are clearly detailed on their individual product page prior to order placement.

Orders are fulfilled once we receive notification of your order and payment. Our fulfilment partner for sweatshirts, T’s and caps has seven + locations worldwide, all our products pass a quality check during fulfilment, packaging and shipping time at the fulfilment location before it leaves for you.

For Frequently Asked Questions please click here.

DO YOU OFFER REFUNDS?

Refunds are only offered to customers that receive the wrong items or damaged items which is extremely rare. If any of these apply, please contact us at customer.care@bien-sur-pretaporter.com with photos of wrong/damaged item(s). Due to the nature of our product and product fulfilment (made on order) we do not refund orders for buyer’s remorse. 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore BIEN SUR PRET A PORTER reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For Frequently Asked Questions please click here.

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOUR?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, view our sizing charts—we have one for every item listed on our store where applicable, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at customer.care@bien-sur-pretaporter.com within a week (7 days) after receiving your order. Please include your order number and photos of the mislabeled item, and we may send a replacement or may issue a refund.

Please click here to read our full terms and conditions for our returns policy.

For Frequently Asked Questions please click here.