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Please note delays related to your order may or may not occur and is dependant on current circumstances relating to the pandemic. Either way notification will be sent to you should there be any delay in getting your order to you. Potential shipping delays to UK destinations and other countries due to Covid-19 disruptions, the estimate shipping dates at check out stages for destinations are estimates only. For more information on potential Coronavirus restrictions/delays that may impact your order please visit the respective official regulatory site where your order is to be delivered – destination country. 

The wellbeing of our customers, partners, and staff is our utmost priority. In the face of recent developments of COVID-19 around the world, our commitment is to follow best practice such as, follow official guidelines country to country as best as possible.

Please see below some of the most common questions we are currently being asked. Of course, the situation is ever changing and we endeavour to bring you the most up-to-date information. Should you wish to contact us about anything else, please contact us here.

This page is regularly updated with any changes that may affect orders due to these unprecedented times. This page was last updated 28 May 2021. Please note depending on where you order is being delivered to (country of destination), local government guidelines and protocol will apply for Covid-19 prevention and awareness, as such any postal services that deliver your orders are following official protocol country wise. For further information please visit your respective official information. Please note the information on this page is provided to offer our customers the convenience of awareness and as such Bien Sur Pret A Porter has no control over any changes brought about by country wise protocol from official bodies within respective countries. 

Other than some network delays, orders are currently being delivered as per our guidelines which can be found here: shipping and delivery times. Estimated delivery times are also displayed during your order check out stages which can help our customers plan in advance as to when you can expect to receive your orders. We will also keep you informed of fulfilment and shipping after your order has been received. Thank you for your support.


Our partners and distributers are working hard to maintain order flow during this unprecedented time. As well as the well being of our customers we must care for the well being of everyone in industry, fulfilment times for our products may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. Rest assured we are doing out best. Order delivery estimates are calculated at the check out stages, which can give you an idea of the estimated delivery time. Please note shipping and delivery times across the are estimates only. Thank you.

Last updated 28 May 2021.